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Frequently Asked
Questions (FAQs) - Using
the site
If you want help with using the system, some of the questions
may be answered here but in-depth help is available in the
help section (click
here).
Click on the headings below to begin. If you have any further
questions not answered, you can contact us or use our form.
The FAQs are divided into four main sections:
Sales questions *
Questions on features * Search
engine optimisation features
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Using the site
Click on the questions to find the answers:
How do I log
in?
Where do I
find my password
What is a section?
What is
a subsection?
I have added
a section / subsection but it has not appeared in the menus. Why
not?
I have added
a page but it has not appeared in the menus. Why not?
What types
of pages can I have?
E-commerce
What is a
category?
How do I log in?
Go to the control panel (details given in your introduction e-mail).
Make sure you have written the user name and password as sent to
you in the original e-mail - if in doubt cut and paste into the
user name and password box.
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Where do I find my password
We send you an original user name and password when you join up
- try finding this within your e-mail inbox.
If you have lost your password, please use the log in reminder
box at the log in control panel. Type your e-mail address (as used
at sign up) and hit 'reminder' and your user name and password will
be sent to you.
Really stuck? If either of these has not worked, please contact
us and we will re send the password for you.
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What is a section?
A section is an area of the site where pages can reside. Sections
with published are listed within the menus. If a user clicks on
a section, any pages within the section are displayed below the
section name in the menu structure.
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What is a subsection?
Subsections are like sections, except they sit within a section.
This allows sections to be divided into useful areas, e.g. Doors
is the section and garage doors, front doors, internal doors are
the subsections listed within them.
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I have added a section / subsection but it has not appeared in the
menus. Why not?
Sections and subsections only appear if there is a published pages
within them. First tick the 'publish the page' box next to the page
name in the pages list and then press the 'update pages' button.
The page should now appear within the menu structure. If it still
does not, please refresh the page view in your browser, as it will
be showing an older version.
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I have added a page but it has not appeared in the menus. Why not?
Only published pages appear. First tick the 'publish the page' box
next to the page name in the pages list and then press the 'update
pages' button. The page should now appear within the menu structure.
If it still does not, please refresh the page view in your browser,
as it will be showing an older version.
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What types of pages can I have?
You can have many different standard layouts of pages. These all
fit within the original graphic design.
You select your page template from within the add page section. This
can then be filled in. There are several types of entry boxes to allow
you to add in a number of different features to a page. These are:
Text boxes - allows
addition of text into the page. You cal also add links and e-mail
links, which users can click to go to a new site or internally within
your site or in order to send you an e-mail.
Headings - allows headings
to head up areas of text.
Pictures - images with
option of link and alternative text.
News articles - text
articles, with the option of an image to the leaf or right.
Response forms - allows
active feedback from the site straight off the web page - without
the visitor using e-mail.
Embedded files - You
can add files such as Word and PDF files into your page for visitors
to download. You can also add an icon (image to represent what the
file is).
Flash - Macromedia Flash
files can be uploaded into web pages for added functionality.
Your own page layout
- you can add in tables with your own layout of images, headings,
text and Flash for ultimate flexibility.
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E-commerce
What is a category?
A category is an area of the site where product page lists can reside.
Categories with products are listed within the menus. If a user
clicks on a category, any pages within the category are displayed
below the category name in the menu structure.
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